Frequently Asked Questions
At Aura Maya Spa, we want to ensure that your experience is as relaxing and enjoyable as possible. Below are some of the most frequently asked questions about our services, policies, and spa experience.
Your Questions Answered
Explore our most frequently asked questions to help prepare for your visit to Aura Maya Spa.
What should I expect during my visit to Aura Maya Spa?
When you arrive, you’ll be greeted by our welcoming staff and given everything you need for your appointment. Our goal is to make you feel relaxed from the moment you walk in. For treatments like massages, facials, and body treatments, you’ll be escorted to a serene treatment room where you can unwind before your service begins.
What products do you use?
At Aura Maya Spa, we prioritize your health and well-being by using natural, organic, and cruelty-free products. Our treatments are carefully curated with eco-friendly ingredients to nourish your skin while also being kind to the environment.
How far in advance should I book an appointment?
We recommend booking your appointment at least one week in advance, especially for weekends or popular times. However, if you have a specific date in mind, feel free to check availability, as we occasionally have last-minute openings.
What is your cancellation policy?
We kindly ask that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. Cancellations made within 24 hours may be subject to a cancellation fee. This helps us accommodate other clients who may be waiting for an appointment.
Do you offer gift certificates?
Yes! We offer gift certificates for any of our services or packages, which make the perfect gift for friends and loved ones. You can purchase gift certificates directly from our spa or through our website.
Should I arrive early for my appointment?
We recommend arriving 10-15 minutes before your scheduled appointment to fill out any necessary paperwork and relax before your treatment begins. This ensures you have plenty of time to unwind and get the most out of your spa experience.
What services do you offer?
We offer a variety of holistic treatments, including:
- Massage & Body Treatments
- Facials
- Waxing & Tinting
- Hands & Feet Treatments
Do I need to make an appointment, or do you accept walk-ins?
We recommend making an appointment in advance to ensure availability, especially for popular services and weekends. While we do our best to accommodate walk-ins, it’s not always guaranteed due to high demand.
Are your services suitable for all skin types?
Yes! Our estheticians will assess your skin type before your facial or body treatment to customize the experience and ensure the products we use are tailored to your unique skin needs.
What should I wear to my appointment?
For treatments like massage, body wraps, and facials, we provide comfortable robes and slippers. If you are coming for a manicure or pedicure, wear open-toed shoes to avoid smudging your polish. If you’re getting a wax, wear loose clothing for comfort after your treatment.
How should I prepare for my waxing appointment?
For the best results, please ensure that the hair in the area you’re waxing is at least 1/4 inch long. Avoid exfoliating or using lotions on the day of your waxing appointment. If you have any specific questions about preparing for a waxing treatment, feel free to reach out to us.
Do you offer group bookings or special events?
Yes, we offer group bookings for events like bridal parties, birthdays, or corporate wellness days. Contact us directly for more information on our group packages, and we’ll be happy to help you plan the perfect spa day for your group.
Can I request a specific therapist or esthetician?
Yes, if you have a preferred therapist or esthetician, you can request them when booking your appointment. If you’re new, we can help match you with the right professional based on your needs.
How can I book an appointment?
You can easily book your appointment online through our website or call us at [Insert Phone Number]. Our online booking system allows you to select the date, time, and service of your choice. If you need assistance, our friendly staff is here to help!
What payment methods do you accept?
We accept cash, credit cards, and debit cards. Gift certificates can also be used as a form of payment for any of our services.
Heal Your Aura With Aura Maya
Step into Aura Maya Spa and embark on a journey of relaxation and renewal. Our unique blend of comfort, charm, and transformative wellness treatments is designed to rejuvenate your mind, body, and spirit. Allow us to be your sanctuary of serenity, where every visit enriches your path to well-being.
